Find answers to the most common questions about our products, shipping, returns, and more.
Products
What is moissanite?
Moissanite is a lab-created gemstone that closely resembles a diamond. It's known for its exceptional brilliance, fire, and durability. Moissanite has a refractive index higher than diamond, meaning it actually sparkles more! It's also significantly more affordable than a mined diamond.
Is moissanite real?
Yes! Moissanite is a real, naturally occurring mineral (silicon carbide). While natural moissanite is extremely rare, the moissanite used in jewelry is lab-created to be ethically sourced and consistently high quality. It's a genuine gemstone, not a fake or imitation.
How should I care for my jewelry?
Clean your jewelry regularly with warm water, mild soap, and a soft brush. Avoid wearing it while swimming, showering, or applying perfumes and lotions. Store pieces separately in a soft pouch or jewelry box to prevent scratching.
Shipping
How long does shipping take?
Standard shipping takes 7-15 business days. Express shipping takes 3-5 business days. Orders are processed within 24-48 hours. You'll receive a tracking number via email once your order ships.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over USD99. Orders below this threshold are charged a flat standard shipping fee of USD9.90; express shipping is available at USD19.90.
Which countries do you ship to?
We ship to over 50 countries worldwide, including the United States, United Kingdom, Australia, Singapore, Canada, and most of Europe. Shipping rates and delivery times may vary by location.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be in their original condition, unworn, and with all tags attached. Customized items are final sale and cannot be returned.
How do I exchange an item?
To exchange an item, please contact our customer support team with your order number and the reason for exchange. We'll guide you through the process and help you find the perfect fit.
Do you offer a warranty?
Yes! All ManTleglow jewelry comes with a lifetime warranty against manufacturing defects. This covers issues with stones, clasps, and structural integrity. It does not cover normal wear and tear, accidental damage, or misuse.